Refund policy
At Glowera Cosmetics, customer satisfaction is our priority. Please note that our products are sourced and fulfilled through verified supplier partners, so delivery timelines and return handling follow the process below.
Delivery Timeline Since items are sourced through our supplier network, delivery typically takes 4–8 business days depending on your city and product availability. We appreciate your patience and will keep you updated via WhatsApp/SMS.
Return Eligibility
- Returns are accepted within 3 days of delivery.
- The product must be unused, unopened, and in its original packaging with all seals intact.
- Skincare and cosmetic items that have been opened or used cannot be returned due to hygiene reasons, unless the product is defective or damaged.
Damaged, Expired, or Wrong Item Received If you receive a damaged, expired, or incorrect product, contact us within 48 hours of delivery with a photo/video of the item. We will coordinate with our supplier to arrange a free replacement or refund.
How to Request a Return
- Message us on WhatsApp (0302-5839252) or email gloweracosmetic@gmail.com with your order number and reason for return.
- Our team will confirm the return/replacement process and any pickup or drop-off details.
- Once the returned item is received and inspected, we will process your replacement or refund.
Refunds Approved refunds will be processed via bank transfer, Easypaisa, or JazzCash within 7–10 business days. Delivery charges are non-refundable unless the return is due to our error.
Order Cancellations Orders can be cancelled free of charge before dispatch. Once forwarded to our supplier, cancellation may not be possible — standard return policy will apply once delivered.
Non-Returnable Items
- Opened or used skincare products (except in case of defect)
- Products purchased during clearance/final sale